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Delete your data

version 2.0 · last updated 28 July 2026

You can delete your Dit account and everything attached to it at any time, directly in the app. You don’t need to contact us, and you don’t need to give a reason. If you can no longer open the app, there’s an email route at the bottom of this page.

! irreversible

Deletion is immediate and permanent. Your account, your signal history and your contact relationships are erased from the live database the moment you confirm. There is no grace period, no recycle bin, and no way for us to restore any of it afterwards — not even if you ask.

01Delete from the app

  1. Open the Settings tabThe gear tab in the bottom bar.
  2. Tap AccountThis is where your username, name and bio live.
  3. Tap “delete account”At the bottom of the Account screen. Read the warning shown there.
  4. Type your username to confirmThe field only accepts an exact match with your own username — it exists so the action can’t be triggered by accident. Then tap permanently delete account.

! removing the app is not deleting your account

Uninstalling Dit from your phone leaves your account, your contacts and your signal history on our servers. Only the steps above delete them.

02What happens the moment you confirm

All of the following is erased in a single operation, before the request returns:

Your username is released and becomes available for anyone else to claim. If you sign up again later it will be a new account with no connection to the old one.

03What survives, and for how long

Two things outlive the deletion. Neither is used to identify you, to rebuild your account, or for any purpose beyond the ones described below.

WhatWhyHow long
Database backupsDisaster recovery. Snapshots are taken nightly, before your deletion existed. They are only ever restored wholesale after an incident — never opened to look up an individual record.Up to 14 days, then overwritten by the rolling window.
Server logsSecurity, abuse prevention and fault diagnosis. May contain the IP address, device type and operating system of past requests.30 days from the request, then deleted.

✓ nothing else is kept

We keep no anonymised copy of your account, no usage statistics derived from it, and no “deleted user” tombstone beyond what the two rows above describe. The Dit app contains no analytics or crash-reporting SDK, so there is no third-party record of your activity to delete anywhere else.

There is one exception, and it is narrow: where we hold evidence relating to a credible report of child sexual abuse or exploitation, we preserve it for law enforcement outside the normal deletion schedule. See Safety standards.

04You may not need to delete

If the problem is narrower than “I want out”, there is probably a smaller lever:

05If you can’t access the app

Lost the device, locked out of your email provider, or already uninstalled? Send a deletion request to [email protected] with the subject line “Account deletion request”.

Please write from the email address on the account, and include your Dit username.

We will ask you to confirm your identity before acting — this protects you from someone else deleting your account. If we cannot establish that the request is genuinely yours, we will refuse it and tell you why.

We aim to complete requests within 5 business days and are required to do so within one month under Article 12(3) GDPR. If a request is unusually complex we may extend by up to two further months, and we will tell you why inside the first month. Deletion is free of charge.

06Your right to erasure

Deleting your account is how you exercise your right to erasure under Article 17 GDPR — the “right to be forgotten”. If you are a California resident, it is also how you exercise your right to delete under the CCPA/CPRA.

Before you delete, you can ask for a copy of your data in a structured, machine-readable format under Article 20 GDPR. Request it from the same address, and do it *before* deleting: once the account is gone we hold nothing left to export.

The full picture of what we collect and why is in the Privacy Policy. If you think a deletion request was handled badly, you can complain to your local supervisory authority — in Italy, the Garante per la protezione dei dati personali.